Evaluation Support

Every user evaluating Document! X and HelpStudio is entitled to :

• Unlimited email based support for the period of evaluation (60 days)
• Unlimited access to the on-line support materials available on the Innovasys web site

Standard Support

Every licensed Document! X and HelpStudio user is entitled to :

• 60 days free email based product support
• Unlimited access to the on-line support materials available on the Innovasys web site
• Critical bug fix updates for the version of software purchased

Subscription Level Support

Every licensed user who holds a subscription license for Document! X and HelpStudio is entitled to :

• Unlimited email based support for the duration of the subscription license
• Unlimited access to the on-line support materials available on the Innovasys web site
• Critical bug fix updates for the duration of the subscription license
• Product enhancement updates for the duration of the subscription license

Click here to find out more about the subscription license option.

Submitting Suggestions and Reporting Issues

If you wish to make a suggestion or report an issue you have discovered using Document! X and HelpStudio, you can do so using the on-line form. Alternatively, you can email Innovasys support at support@innovasys.com

The amount of information you can provide us with about the nature of a problem you are having will directly affect our ability to resolve it. The more information you can provide about your environment, the steps to reproduce and any other relevant information the better - please be verbose!

Obtaining Product Updates

You can check for updates using the Check for Updates button on the Ribbon application menu from directly within Document! X and HelpStudio.

Alternatively, you can manually download and install any updates available to you directly from the Innovasys web site at :
http://www.innovasys.com/download/updates.aspx