Privacy Policy

Innovasys Privacy Policy

In this Privacy Policy, we describe the type of data, including personal data, that we collect from you when you use Innovasys websites, software products and services, how we use and disclose that data and your options to access or update your data.

This Privacy Policy may be updated from time to time.

Innovasys Limited act as data controllers and are responsible for compliance with data protection legislation, exercising of rights of data subjects and providing information about data processing.

By using this website or our software products you consent to the collection, use and transfer of your information under the terms of this policy. 

What we collect and why

When you visit, register, download or order products or services on innovasys.com you may be asked to provide certain information about yourself including your name, contact details and credit card information.

Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders.

We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Google Analytics does not identify individual users. We use and analyze the website usage information collected through Google Analytics so that we can administer, support, improve and develop our business.

We use a third party service, Zendesk, to provide support services and live chat on our website and by email. Zendesk may collect information from you in order to provide you with support services (e.g. when creating a support request or using our live chat feature). Refer to the Zendesk privacy policy for more information.

If you consent to be contacted when downloading trial software, we will pass the details you provide to our email list provider, MailChimp. MailChimp collects statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Movies available on our website are served by YouTube. Movies are embedded with a "no cookies" option but your use of the YouTube movie player is subject to the Google Privacy Policy.

If you choose to share or like a page using the social network buttons on our website pages, the social network provider may collect information about your visit to our website. You should consult the privacy policy of the chosen social network provider for specific information on the information they collect and how it is used.

We use third party advertising partners, Google Adwords and Bing Ads, to advertise our products online. These services may place certain cookies in your browser in order to target advertising based on your visit to our website. You can find more information on advertising cookies in the Third Party Advertising Technologies section below.

Disclosure of your information

The information you provide to us will be held on our computers in the EU and may be shared with third parties who act for us for the purposes set out in this policy or for other purposes approved by you in accordance with the applicable laws on data protection and this Privacy Policy.  Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. 

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.  

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Grace Skipper at grace@innovasys.com

Cookies

Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic, to personalize the content of the site and advertising. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To view more information regarding cookie settings please visit:
For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

A list of all the cookies used on the website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customize the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Analytics Tools

We use analytics tools and other third party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

The third party analytics companies who collect information on our Sites and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.

In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of our website and/or Services and to otherwise collect and use data about your use of the Innovasys website and/or Services. For more information about this practice, please see the "Third Party Advertising Technologies" section below.

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Third Party Advertising Technologies

We don't include advertising on our website, but we do permit Google and Bing to collect and use data about user activities on our Sites and/or Services in order to better target our advertising on Google and other sites. These companies may place or recognize a unique cookie on your computer and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. These companies uses this cookie information according to their own privacy and security policies.

If you do not wish to participate in Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager. You can also opt out of any third-party vendor's use of cookies by visiting www.networkadvertising.org/choices/

Security and data retention

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.  Further information on such security measures is set out on the website. We will retain your information for a reasonable period or as long as the law requires.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Grace Skipper, Innovasys Limited, Unit G.07, Torbay Business Centre, Lymington Road, Torquay, Devon, TQ1 4BD. 

 

Last Updated: 24th May 2018