Hello,

     Search in Chinese and Arabic languages does not work at all since the search always returns zero results. We have reported the problem, which we think is very important, over a month ago. We feel this is a very important problem in our project BCH OnLine Help Project in the United Nations Envorinmet Programme, since the help system we built really should work as well in all six official languages of the UN. This issue can be reproduced here:

http://bch.cbd.int/help/topics/ar/webframe.html?Home.html

http://bch.cbd.int/help/topics/zh/webframe.html?Home.html

However, in English and other languages, the search feature does work:

http://bch.cbd.int/help/topics/en/webframe.html?Home.html

http://bch.cbd.int/help/topics/fr/webframe.html?Home.html

http://bch.cbd.int/help/topics/ru/webframe.html?Home.html

http://bch.cbd.int/help/topics/es/webframe.html?Home.html

 For example, this problem can be reproduced by copying, in Chinese or Arabic, the title of a topic into the search box (the search feature only returns some results in Chinese or Arabic when using keywords in English such as "BCH")

 

Hello Ernesto,

Can you confirm you have been receiving our email as we have resolved this issue now and are just waiting for release.

We will notify you of the release of the new HelpStudio update (within the nest week or so).